Privacy Policy

Effective Date: August 20, 2025

At CyberHomeFix, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

When you use our services, we may collect:

  • Your name, phone number, email address, and billing details
  • Device details (such as operating system and antivirus status)
  • Technical issue reports (to help us solve your problems)

We do not collect unnecessary personal data such as banking passwords or private files.

2. How We Use Your Information

We use your information to:

  • Provide computer checkups and technical support
  • Communicate with you about your service and renewal reminders
  • Improve our services and keep your device secure
  • Send you important safety tips and scam alerts

We will never sell your information to third parties.

3. Remote Access
  • Remote support is only done with your permission.
  • Our technicians only access what is required to fix your computer.
  • Once the session ends, we cannot access your device again without your approval.
4. Sharing of Information

We may share information only in these cases:

  • With trusted service providers (such as our antivirus partner)
  • If required by law or government authorities
  • To protect against fraud or security risks

We never share your details for marketing purposes without your consent.

5. Data Protection
  • We use industry-standard security tools to protect your information.
  • Your personal and technical details are stored securely.
  • Only authorized CyberHomeFix staff can access customer information.
6. Your Rights

You have the right to:

  • Request a copy of the information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your data (except where legally required to keep it)
  • Opt-out of receiving non-essential communications
7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:
📧 Email: support@cyberhomefix.com

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